Live support, key of an endless server satisfaction

Good news for Compaq, but not great news for server customers. In a news release of its own touting the survey results, Compaq published a revealing chart from the TBR survey that shows a general decline in customer satisfaction with servers.

Compaq, for its recent improvement, was better a year ago when it ranked second, according to customers. Compaq’s current top ranking is 85.79. The computer giant’s server satisfaction rating was closer to 87 a year ago.

IBM Corp. has been unable to capitalize on HP’s slide in customer satisfaction and climb out of the basement among the big four Intel architecture server vendors. The company’s Q1 2001 rating was 80.31. The bad news for Dell came on a couple fronts. TBR measures satisfaction on servers, desktops and laptops. Dell now shares first place in laptop satisfaction with IBM, which leapt 5 percentage points in customer satisfaction to 80.4.